Refund Policy

We do not accept returns. We do offer a 15-day exchange for defective items.

Defective or damaged items

If your order arrives damaged or defective, please contact us within 15 days of receiving it, with your order details and photos of the item. We will send a replacement for the same product. If a replacement is not available, we will refund the amount paid for that item to your original payment method.

Cancellations

Orders can be cancelled before they are dispatched. Please contact us as soon as possible. Refunds for cancelled orders are made to the original payment method and usually take 5-7 business days to reflect.

Custom orders

Custom and personalised orders cannot be cancelled or exchanged once production has started, unless the item is defective.